Jesse's Resume

IT & Facilities Director 2021 - Present

Provide strategic leadership for all IT and facility operations, overseeing a multi-site nonprofit serving thousands of families annually.
Designed and executed a 5-year technology modernization roadmap, improving operational efficiency and reducing annual costs by 20%.
Negotiated and managed vendor contracts, saving the organization over $50,000 through cost-optimized technology procurement and services.
Directed large-scale infrastructure upgrades, including a complete network overhaul that increased system uptime by 40% and eliminated recurring outages.
Implemented advanced building security and monitoring systems, significantly enhancing staff and client safety.

IT Manager 2018 - 2021

Led day-to-day IT operations for 100+ staff members across multiple locations, ensuring 99.9% system availability.
Established IT security protocols and disaster recovery procedures, minimizing cybersecurity risks and data loss potential.
Managed multiple concurrent software migrations with zero unplanned downtime, including CRM and case management platforms.
Streamlined help desk workflows, cutting average ticket resolution time from 3 days to under 24 hours.
Championed the transition to VoIP communications, reducing telecom costs by 25% while increasing call quality and reliability.

Systems Administrator 2015 - 2018

Provided Tier 1-3 support, resolving 95% of technical issues on first contact for 100+ staff and volunteers.
Successfully migrated on-premise email to a cloud platform, improving accessibility and reducing annual maintenance costs.
Built and maintained asset management systems, improving equipment tracking accuracy and lifecycle planning.
Implemented standardized onboarding technology setups, cutting new hire deployment time by 50%.
Supported organization-wide technology upgrades, including server migrations, endpoint refreshes, and network expansions.

Systems Administrator 2014 - 2015

Administered and optimized enterprise-level Windows Server, Active Directory, and Exchange environments.
Designed and implemented proactive monitoring systems, reducing outages by 20% and improving network performance.
Developed and enforced IT policies and procedures, ensuring compliance with industry standards and best practices.
Collaborated with cross-functional teams to ensure high system availability and fast resolution of critical issues.

Air Propulsion Systems Specialist 2010 - 2014

Inspected, maintained, and repaired jet engines to Air Force standards.
Performed advanced diagnostics and overhaul procedures, ensuring 100% operational readiness during active deployments.

Jesse Dudgeon